Information About Us
Welcome to Palazzo Belli Alba’s online store www.palazzobelli.it (the “website”). These terms govern the access to and use of our website. The access to and use of this website and the purchase of products are based on the assumption that these terms have been read, understood and accepted by you. Please read these terms carefully before ordering any products.
Ordering With Us
When placing an order for the first time, you may be offered the option to register with us. Please note that products that are placed in your shopping basket are not reserved and may be purchased by other customers.
After ordering with us, we will send you an acknowledgment of your order via email. This email will include the details of the products you have ordered from us, your unique order number and delivery details. When a product is dispatched, you will receive a shipping confirmation email so that you may track the delivery of your order.
All products listed on our website are subject to availability. We may choose not to accept your order for any reason without liability to you. We will inform you as soon as possible if a product you have ordered is not available or if we are for some reason unable to fulfil your order. If we are unable to supply any of the products you have ordered with us we will refund you in full if payment has been made. You may purchase products on the website only for personal use and not for resale.
The images of the products on our site are for illustrative purposes only. We have made every effort to display the colours accurately, however we cannot guarantee that your computer’s display of the colours is an accurate reproduction. Although we have made every effort to be as accurate as possible, sizes and measurements may also vary. When purchasing a product from us you are making a contract with Belli S.r.l. Acceptance of your order and formation of a contract of sale takes place on dispatch of your order.
Order Amendments And Cancellations
Once your order has been placed we may not be able to add, remove, or edit the quantity of items. If you wish to cancel your order please contact us as soon as possible at [email protected] In certain circumstances, we may be able to cancel or amend your order if it has not yet been prepared for dispatch. Please see the Return and Refund section of the Customer Care area for further information.
Prices on the website are inclusive of Italian VAT for European Countries and exclusive of VAT for Extra-CE Countries.
Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a dispatch confirmation. While we try to ensure that all prices on our website are accurate, errors may occur. The price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of obvious error. The listed price of a product does not include delivery charges. Please ensure to check the final price of sale before submitting the order form. To learn more about relevant delivery charges, please see the shipping and delivery section .
If you order products from our website for delivery outside of Europe, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes.
We accept payment via credit cards and PayPal. We may add additional payment methods from time to time and these may vary depending on the shipping destination. Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the payment methods indicated on the order form.
Payment for the purchase of products, and the corresponding costs for shipping and delivery as indicated in the order form, will be charged to you only when the purchased products are dispatched. We receive authorisation to charge your account once the order is placed and the pending transaction will be settled upon dispatch.
You confirm that the payment card that is being used is yours or that you have been specifically authorised by the owner of the payment card to use it. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
When you select the PayPal option at checkout, you will be directed to the PayPal site to ‘Log In’ to your PayPal account and review the total amount to pay before clicking ‘Pay Now’. Once you click ‘Pay Now’ your transaction is complete and you will be returned to our website.
We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processes.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Shipping And Delivery
We ship to many major countries, but we are unable to ship to all destinations globally. For detailed product shipping and delivery procedures please see the shipping and delivery section of the Customer Care area for further information, or look at the Checkout to see whether we can ship to you. Please note that some destinations may require payment of an additional shipping supplement; we will contact you following submission of your order should this apply to you. Shipping times are estimates, and your order may be delayed by any import and customs procedures that may apply at your shipping destination.
Returns And Refunds
If the products do not meet the Customer’s standards or expectations a return may be requested.
Exchanges are not allowed: the Customer who wishes to change their item size, color or to change item altogether shall request a return and place a new order for the substitute item.
All returns are regulated by the following terms and conditions.
Returns shall be requested within fourteen calendar days upon delivery by contacting Belli S.r.l. at [email protected].
Belli S.r.l. Staff will respond to return requests and approve them, providing the Customer with all necessary information and documents for shipping.
The Customer shall ship the return within fourteen days upon receiving the shipping label.
The products should be returned in the same condition in which the Customer received them using the original packaging or, if the box was damaged, a similar one of adequate size and strength to ensure a safe transit. You are advised to obtain and retain proof of postage until after your refund has been processed.
Returns will be quality checked upon arrival at our warehouse and processed as soon as possible, in any case no later than fourteen day after receiving them.
Refunds will be issued on the paying method originally used for the purchase, unless expressly agreed otherwise beforehand.
Please allow sufficient time for processed refunds to appear on your card or bank statement. Depending on the card issuer this may take up to twenty working days. In the case of payments made in local currencies it is possible that the refund amount may differ from the original order amount due to updates in the exchange rate in the intervening period of time. These differences will not be refunded.
The products to be returned must not have been worn, used and damaged. Items must include all original labels, wraps and other accessories (dustbag, clothing covers, etc.) received in the package. The shoes must be shipped in the original box that is an integral part of the product: shoes returned without their box or using the shoebox as a shipping box ( Eg: applying tape, documents or shipping labels to the shoebox itself, etc…) will not be accepted and returned to sender. Underwear and swimwear cannot be returned. Accessories and bags shall be returned with all of their boxes, accessories, cards and dustbags.
If the return is due to Belli S.r.l. sending a wrong item, wrong size, damaged or faulty item the refund will be the total amount of your order. The Customer shall provide photographic evidence of the goods’ conditions upon receiving them attaching the pictures to the return request.
If the return reason is fitting problems, the Customer not liking the product or if quality check upon arrival fails every additional return cost (including, but not limited to shipping fees, importing taxes, custom duties and extra charges) will be deducted from the refund.
We will not accept returns that do not meet all the required conditions. Returns must be addressed to
Via P. Belli, 1 12051
Refund of gifts
In the case of products purchased and sent as gift, the return right can be exercised exclusively by the Customer and in no case by the recipient of the gift, following the Return Procedure.
The returns authorized by Belli S.r.l. they must be shipped from the same country where the order was originally sent. Authorized returns must be sent by courier indicated by Belli S.r.l. in the e-mail containing the return instructions. Belli S.r.l. reserves the right not to accept returns shipped via a different courier than indicated. Belli S.r.l. reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases, Belli S.r.l. can both return the package to the sender at the original shipping address or withhold 10 percent of the value of the goods returned from the refund due, at Belli S.r.l. discretion.
Use Of Website
The access to and use of palazzobelli.it is exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. We shall not be considered liable for any use of the website and its contents made by you that is not compliant with the laws and regulations in force. You may purchase products on the website only for personal use and not for resale.
You agree that the information that you provide when you register is true, accurate, current, and complete in all respects. Should any of your registration information change please notify us immediately.
We may change, withdraw, or suspend access to the website (in whole or in part and permanently or temporarily) with or without notice and with no liability to you.
All content included on this website is the property of Belli S.r.l. and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the website content without the prior express written consent. You may not embed the website in other websites, create any link to the website that suggests that any business relationship exists between you and Belli S.r.l. or use any manual or automated means to copy information from the website for use in external databases or on other websites.
Changes To Our Terms
Belli S.r.l. reserves the right to change our terms from time to time as and when needed. We reserve the right to modify our terms at any time and therefore recommend that you check and read this page regularly.
Applicable Law and Jurisdiction
These Conditions are governed by Italian law and are in English.
In case of disputes, the Court of CUNEO (CN) is the exclusive jurisdiction.