Information About the Products

For each product are provided images and description containing relevant details. Further information about the product and its wearability can be obtained. by writing an email to [email protected].

Elaboration of Orders

www.palazzobelli.it reserves the right to refuse an order. Once the order has been issued it can not be changed. Orders placed separately will be shipped separately.
www.palazzobelli.it reserves the right to delay a shipment if the order can not be sent for reasons beyond the control of www.palazzobelli.it. Please note that during palazzobelli and sales there may be delays in shipping. www.palazzobelli.it reserves the right to refuse to process an order and / or service at any time.

Order Status

By accessing the reserved area, in the Orders section, and clicking on each order, you can view the assigned waybill number. Please enter this number directly on the courier website to monitor the progress of the order.

Promo Codes

Customers who have received a PROMO CODE can enter the code during the purchase order or in the checkout. Each code has a start and end validity date that limits its use and can not be extended.

Shipping Methods

www.palazzobelli.it ships to Italy, EU and most of the other Countries through DHL EXPRESS, UPS, FEDEX, ASENDIA.
In accordance with the international trade laws in force, the goods shipped are accompanied by an official invoice stating the total value of the goods purchased in the same currency as the original purchase. In addition, the value of each individual item purchased is indicated on the invoice. Orders will be taken over after checking the availability of items and verification of the payment transaction. Upon payment, a confirmation will be sent via e-mail; only after the confirmation e-mail will be taken in charge and workedthe order. The amount of credit card transactions is debited when the order is processed. We inform customers that delays in shipping may occur during promotions and sales.

Delivery Time

Orders are processed from Monday to Friday and processed after payment has been made. Orders placed from Friday to Sunday will be processed the following Monday. 

Domestic shipments usually take 24-48 hours to be delivered.

international shipments usually take 3-5 business days to be delivered.

Deliveries to Russia usually take 8-10 business days.

www.palazzobelli.it ships worldwide through EXPRESS COURIER. 

*www.palazzobelli.it can not be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances that do not depend on www.palazzobelli.it.

Shipping Fees

Please note that in the event that, for any reason, a package is not collected by the customer, we will apply the standard return procedure, therefore the shipping costs and any customs duties related to the return of the parcel to the sender www.palazzobelli.it are deducted / with held from the refund due. 

Please note that for all Extra-Ce deliveries, importing fees, if any, are on customer.

Shipment Tracking

When the order is handed over to the courier, customers receive an e-mail notification from the courier that provides the waybill number (AWB) related to the order.

Shipping Insurance

The shipments of www.palazzobelli.it are insured against theft and accidental damage at no additional cost to the customer. Once the shipment reaches the destination, the goods are no longer covered by insurance.

Delivery of the Package

Upon delivery of the goods, customers are asked to inspect the package carefully before signing confirming receipt of the goods. The packages of www.palazzobelli.it are carefully sealed with adhesive tape. If the customer receives a box that has been opened by the Customs or the Courier for authorized external inspections, the package must be closed with a seal of guarantee or control by the institution. If the package appears to have been tampered with or the original adhesive tape is not intact, the customer is asked to sign the receipt of the package with reserve or to refuse delivery of the package. In the event that there is evidence of tampering with the package, the customer is required to open a complaint with the local DHL office and to promptly contact www.palazzobelli.it at the e-mail address [email protected] In the case of a tampered package, if the customer does not sign the receipt with reserve, the delivery is considered automatically accepted and consequently any complaints will not be accepted.

Applicable law and jurisdiction

These Conditions are governed by Italian law and are in Italian.
In case of disputes, the Court of Cuneo (CN) is the exclusive jurisdiction.

Shipping/Return Costs

Please note that importing fees, if any, are on customer.

AREASHIPPING RATEFREE SHIPPING ON ORDERS ABOVETIMING*IMPORTING FEES
ITALY9 €200 €24-48 hours
EUROPE 20 €250 €3-5 days
EUROPE NO CEE25 €250 €3-5 daysUnpaid
ASIA35 €350 €4-6 daysUnpaid
MIDDLE EAST35 €350 €4-6 daysUnpaid
NORTH AMERICA29 €350 €4-6 daysUnpaid
OCEANIA35 €350 €4-6 daysUnpaid
RUSSIA35 €350 €8-10 daysUnpaid

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